Avenida Capitão Ene Garcez, 427 - Centro - Boa Vista - Roraima - Brasil
+55 (95) 3198-0000
reservas@uiramutam.com.br
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Policies: Reservations, Cancellations and No-Show
Important information about your reservation. Read with attention.
Policies: Reservations, Cancellations and No-Show

Reservation Policies, Cancellations and No-Show
(Normative Deliberation n. 161/95 of EMBRATUR)

Booking:
From the payment of the first night the reservation will be confirmed. Should there be a need to cancel or change the date of the reservation, the client must communicate in writing (via e-mail) to the Reservation Center of the hotel, not being accepted cancellation or change by telephone. The cancellation or change of dates will be subject to the collection of fees according to the conditions below. The balance of payment of the daily rates will be charged at check-out.

Change of booking dates:
There will be no date transfer fee, only any difference in price between one period and another, taking into account the availability of hotel vacancies for the date.

Cancellation Policy:
Considering the beginning of the package or daily, the amount paid will be refunded as follows:
• Up to 15 days prior to entry, the return will be complete.
• Between 14 and 7 days prior to arrival, 70% of the amount paid will be refunded.
• 6 days prior to the beginning of the entry, NO REFUND OF THE PAYMENT AMOUNT.
* (Will be discounted the value of DOC)

Cancellation of reservation for groups and events:
Requests with up to 30 days prior to the start of the package, will be subject to a fine of 10% of the amount paid. Exceeding this deadline, the collection will be done as follows:
• Between 29 and 21 days prior to the start of the package, 80% of the amount paid will be refunded.
• Between 20 and 07 days prior to the start of the package, 60% of the amount paid will be refunded.
• 06 days prior to the start of the package, THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT.
* (Will be discounted the value of DOC)

Cancellation without cancellation – “no-show”:
Non-attendance without prior written communication, on the expected date of arrival, will be considered “no show” (withdrawal without cancellation). The vacancy will remain available for 24 hours, from the time of entry. After this period the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT.

Withdrawal after entry:
The cancellation of stay on arrival or after entry into the condominium, as well as early departure for any reason SHALL NOT GIVE RIGHT TO ANY TYPE OF REFUND, REFUND OF MONEY OR CREDIT ON NEW DAILY, resulting in the total loss of the amount paid for the package or daily .